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Shipping & Returns


SHIPPING

We use Canada Post and USPS for shipping. 

There are 3 options to choose from:

1. *STANDARD shipping- 1-5 business days in Canada, up to 7 business days to the US, up to 6 weeks International*

2. EXPEDITED  - Xpresspost / Tracked Packet - 3 business days in Canada, up to 7 business days to the US and International. (Recommended for US and Int'l orders )

3. EXPRESS - Priority - next business day in Canada, up to 3 business days to the US, up to 4 business days for International.

***IMPORTANT: Standard shipping to the US comes with a tracking number but it does not include insurance. Standard shipping to International does not come with tracking or insurance. (Small Packet International) *If you select this option, and your merchandise is lost in the mail, I am unable to provide a refund.***

All other shipping options will include a tracking number and $100 insurance coverage. Additional coverage can be purchased upon request. Please contact me prior to check out.

Buyer is responsible for any applicable duties and taxes. I am not able to mark orders as gifts.


RETURNS

As I design and handcraft each bag, I do so with careful attention to detail. I do my very best to provide quality products you will love and I want you to be happy with your purchase. If however, you are not completely satisfied with your order, please contact me within 7 days of receiving your merchandise. I will gladly accept returns.

Item must be in its original packaging and must come with a receipt. Unfortunately, I am unable to refund shipping charges and you are responsible for shipping the item back to me. A refund will be processed after inspection of goods. 

All pre-orders/custom-made items are non-refundable as they are cut and printed specifically for you. 

All sale items are final.